FAQs

 

I'm placing several orders going to multiple locations - do I have to place each order individually through the website?
If you are purchasing items that you are shipping to multiple locations, the easiest method is to email us directly with the information below. We will send you a follow-up email with a link to pay all at once.

  • Recipient names and addresses
  • Product(s) that you are purchasing
  • Quantity for each recipient

If you prefer to complete the order on your own, you will need to place separate orders for each location through the website.

How long will my brownies stay fresh?
Your Cream Cheese Brownies (CCBs) will stay tasty for ~3 days at room temperature if left in the plastic wrap. If you don't eat all of your brownies after several days, place your well wrapped CCBs in the freezer. When your sweet tooth strikes, remove from the freezer, bring to room temperature and enjoy. Do not refrigerate, as this may dry out the brownies.


How big are the brownies?
Our Cream Cheese Brownies are larger than your average brownie, weighing in at approximately 4oz each (that's a quarter of a pound!). They are rich and dense, and can be shared between two people (if you're the sharing type). You may notice that each brownie may vary a tad bit in size and weight, as they are all handmade and hand-cut. 
 
What if I have allergies?
Our Cream Cheese Brownies contain pecans and dairy, and are produced in a kitchen where other nuts are present. Please refer to our nutritional information page for more detail. 
  
Do you have a Gluten-Free option?
YES! We offer a gluten-free Cream Cheese Brownie. We substitute traditional flour with a gluten-free flour. We've been told these are one of the best tasting gluten-free desserts out there.
  
Do you have a return policy?
Due to laws regarding perishable food items, we cannot accept returns for our products. However, if you are not satisfied with your brownies for any reason, please contact us within 14 days of your purchase and we will refund money or send a replacement. However, we are not responsible for customer error throughout the ordering process. 

Do I have to pay tax on my purchase?
Sales tax is applied to GA residents only, as the business is based locally in Atlanta, GA.
 
Can I include a gift message with my delivery?
Of course! Our Cream Cheese Brownies make wonderful gifts. We offer a complimentary gift card, and will hand-write your personal note. There is an option at checkout to provide your gift message.
 

Do you offer bulk discounts?
Absolutely! Please contact us directly if you would like to place a large order for an event, a wedding, corporate gifts, etc. and we will provide a quote.


When will my order arrive?
A typical order takes 1-2 days to process and an additional 1-3 days to arrive, depending on how far the brownies are traveling from our bakery in Atlanta, GA. If you need your brownies to arrive faster or by a certain date, please contact us directly and we'll work with you to find the best solution.


Can I change the delivery address once my order is already in the mail?
There are no guarantees. However, you may be able to do so by following these steps:
  • Click here to begin
  • Enter your tracking information (found in your email) 
  • Enter your original shipping address entered at checkout
  • Select "Redirect to a New Address"
  • Enter preferred address where you'd like your package to arrive